Frequently asked questions

Ecadoc hosts data in customer-selected regions, supporting US, EU, Canada, and APAC availability zones. You can pin individual workspaces to specific jurisdictions and require residency for derived attachments, ensuring sensitive projects meet mandates or government requirements.

Single sign-on with conditional access policies ensures only approved employees or partners reach projects. You can require MFA, device compliance, and project-level permissions, while session timeouts and watermarking discourage unauthorized sharing during reviews or screen captures.

Every action—uploads, measurements, exports, comments—is written to an immutable audit log with timestamps and user IDs. Export CSVs or push to your SIEM to satisfy owner audits, ISO certifications, or cybersecurity reporting with minimal manual effort.

Support engineers only access customer environments during scheduled sessions with your approval. Access windows expire automatically, and all interactions are recorded with redacted transcripts, ensuring troubleshooting help never exposes confidential sheets beyond the agreed diagnostic scope.

Our privacy policy outlines data collection, processing purposes, retention durations, and contact details for compliance teams. Review it inside the admin console anytime and export a PDF for bids, regulatory filings, or assurances during tenders easily.

Typical 50-sheet architectural packages finish ingestion in under five minutes, and individual sheets stream results within seconds. Teams can start reviewing takeoffs while the remaining queue continues, with progress indicators showing which drawings are ready, still processing, or awaiting manual review checkpoints for QA visibility always.

Pilot workspaces spin up without integrations, letting you drag-and-drop sample drawing sets, test measurements, and invite collaborators instantly. When leadership approves rollout, toggle on Procore, BIM 360, SharePoint, or S3 connectors from workspace settings while preserving the pilot artifacts for comparison and governance validation audit logs.

Ecadoc calibrates each sheet automatically using detected scale bars, title block data, and manual overrides when needed. Every measurement records who captured it, the tolerance applied, and linked markup, so reviewers can audit changes, comment inline, and roll back to previous states instantly for assured compliance.

Assign disciplines to drawing layers, mention teammates, and subscribe to sheet updates so everyone sees the latest context. Ecadoc routes notifications through email, Slack, or Teams, and uses activity digests so superintendents or estimators catch overnight changes before daily coordination meetings and plan review standups easily.

Most teams onboard within two weeks: week one focuses on secure data connections, permission templates, and pilot drawing calibration, while week two trains estimators, coordinators, and field leads through live projects. Customer success tracks milestones, executive updates, and adoption analytics throughout deployment to report measurable outcomes.

Accepting them confirms you will share authorized drawings, honor role-based permissions, and notify us of compliance issues so we can safeguard projects and maintain service levels.

Violating the terms may trigger access suspensions, audit investigations, or termination of workspace agreements, and we may notify owners so obligations and data protections stay intact.

You can review the complete terms inside workspace settings, download a PDF for procurement packets, or request a countersigned copy from our legal team for archives.

Prohibited activities include sharing unauthorized drawings, reverse engineering our models, bypassing security controls, or uploading malware. Violations risk suspension, remedies, and recovery of remediation expenses incurred.

We notify admins before term updates, provide redlines, and allow thirty days to review. Continuing to use the platform after notice confirms acceptance of the agreement.